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What is a Digital Platform Conductor?

Learn how a Digital Platform Conductor reduces the complexity, risk, and cost of any IT infrastructure transformation.

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As your enterprise IT environment grows more complex and distributed, you’ve likely added more and more systems and point solutions to your tech stack. But, because they don’t interact, instead of simplifying IT transformation programs, these disparate tools add complexity. It's time for a new approach.

Consider leveraging the benefits of a digital platform conductor (DPC). A DPC connects to and orchestrates all your existing disparate tools and systems allowing you to unlock and analyze the data held across your entire environment, eliminating risk and millions of dollars in inefficiencies while enabling a more agile process to respond to business needs.

What is a Digital Platform Conductor?

A digital platform conductor (DPC) tool connects to and orchestrates existing enterprise infrastructure management tools across any domain. It analyzes the IT environment and defines the rules for change, based on that data, using AI, machine learning, and intelligent automation, to implement those changes. By integrating a DPC tool, infrastructure and operations (I&O) managers can gain a holistic view of their environment and understand how it is currently working, how future changes will impact that environment, and how and when those changes should be made so that users and business are not adversely impacted.


Essentially, a DPC bridges the gaps created by your disparate infrastructure management tools to:

  • Unlock the data held by all your IT tools and systems, leveraging rules to aggregate and normalize the data and provide you with an accurate view of your environment.
  • Analyze this data to improve IT programs and mitigate risk.
  • Orchestrate your IT service management tools.

Digital Platform Conductor (DPC)

Digital platform conductors are a new category of integration software that expand the scope and capabilities of iPaaS to solve the challenge of growing business system complexity. Like iPaaS, DPCs offer a library of pre-built industry applications connectors but are accessible for non-developers through:

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Low-code APIs for custom connector creation.
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Pre-built and customizable user interfaces.
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Templates and tools that simplify workflow and trigger creation.
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Simplified graph and chart creation for greater data visualization and analysis out of the box.
Teams can easily connect and consume new tool capabilities using a DPC so managing across a complex ecosystem is simplified even as your tools grow in number!

Why Is a Digital Platform Conductor Needed?

Cloud infrastructure investment is on the rise and companies are moving toward a hybrid infrastructure with assets on-prem and across multiple clouds, supporting a more distributed and remote workforce. As a result, IT operations managers are turning to a mix of tools to manage this environment – CMDB’s, ITSM’s, Access Management Systems, HR records and many other repositories. But with a growing number of digital transformation project requests hitting their doors, often the sheer number of those tools are adding to the complexity of their environment and their tasks.

To tackle these new project requests successfully alongside existing IT programs, they need to increase agility. But with this growing number of disparate tools, it’s becoming harder for them to get a clear view to correctly assess the impact of any changes and roll-out projects and programs with any confidence that they won’t impact end users or the business.

The reason for this is that because the tools don’t interact, most of the work is completed manually. That means teams of people pulling data from their tools and consolidating it into a spreadsheets, then validating data and filling gaps talking with end users and managers. This can take months and when complete, it’s already out of line with business moves and changes – and often incorrect due to human error.

But the manual effort doesn’t stop there – because of the disparate nature of IT tools – even once teams have a view of their environment, every step of the way requires much more effort and time. It’s no wonder that IT teams are falling behind project requests when so much time is spent poring over spreadsheets to analyze data, then manually scheduling rollouts, communicating with end users, testing, creating rollout waves, and compiling reports for project stakeholders.

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Either something has to give, or teams need to find a way to become more agile – and that’s where a digital platform conductor comes in. Using a DPC tool you can understand the value you are getting from your installed base of technologies today, and what you need to do to optimize performance. With many more digital transformation programs heading your way, you will be able to assess the benefits more easily, roll-them out more efficiently and manage all your stakeholder expectations more effectively.

Digital Platform Conductor Benefits

But over and above time and cost savings, think about the risks that can occur when you rely on manual processes. If you can’t be sure your data is relevant and error-free, you could be facing huge issues. What if, during an OS update, you take out access for customer-facing staff or other critical business activities? If you’re working in a high-stakes financial environment, then it could cost your business millions if not billions. And damage to the company brand and reputation can be even more far-reaching.

If you’re manually managing IT assets and you aren’t working from valid data, you can also open yourself up to compliance issues or other risks. Asset security, for example, is of course vital throughout the ITALM process if you don’t want to risk data leaks – even when assets are technically no longer in your hands.

One large investment bank engaged a IT asset disposition (ITAD) vendor to remove customer data from decommissioned computer equipment, but when it was found that the data hadn’t been removed correctly it was the bank that was hit with a lawsuit.

By using a DPC tool you can de-risk any IT program, identifying potential risks and dealing with them before you begin your project rollout. The ability to see how changes impact your environment will give you more control as your program progresses, allowing you to tweak plans and deal with any anomalies before they become issues. The ability to adopt widespread automation will drive greater accuracy and predictability into your programs ensuring nothing is missed.

As well as eliminating risks and millions of dollars in inefficiencies you’ll also make your business leaders happy. Using a DPC, you’ll not only be able to complete programs on-time and on-budget, but you can begin to make headway on the digital transformation projects.

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What is a DPC Used for?

Use ReadyWorks to accelerate all your transformation programs

Using a digital platform conductor, you will be able to streamline all your IT transformation projects to do more, with less effort and in less time. A DPC tool will allow you to understand how your current environment is performing, and how and when you should make changes to enhance performance. It offers the confidence to know that you can roll out changes without impacting end users or the business and will ensure that IT changes don’t get in the way of innovation.

ReadyWorks is a digital platform conductor that will connect to all your tools, systems, platforms, and repositories in a matter of days and allow you to better understand how your entire IT environment is performing. ReadyWorks leverages intelligent automation, allowing you to automate workflows, simplify tasks and accelerate all your IT transformation programs. Schedule a demo to find out more.

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