Frequently Asked Questions


Project

What types of projects can be run with ReadyWorks?

ReadyWorks was designed to be used for any imaginable IT transformation program. Some examples including data center migrations, Windows upgrades, asset management, hardware refreshes, Office 365 migrations, AD consolidations, IoT, and more.

What dashboard charts does ReadyWorks provide?

ReadyWorks comes populated with many pre-canned dashboard charts for a variety of use cases (e.g. data center, Windows 10). Example dashboard charts include Migration Status, Asset Status, and Assets by Asset Property. Additional dashboard charts can be easily created through the ReadyWorks interface.

Can I customize my dashboards?

Each user can customize their dashboard by linking or unlinking any of the available dashboard charts. Additional dashboard charts can be easily created through the ReadyWorks interface to track assets and their properties.

Is there a way to upload documents, spreadsheets, or important emails?

ReadyWorks provides the ability to upload attachments or links to a document repository and associate them to assets, waves, or tasks.

If an attachment already exists, is there a way to replace it without relinking everything?

An attachment can be replaced without having to update existing associations of the attachment to assets, waves or tasks. Just replace the file and any existing links will remain in place.

What type of reports are available?

ReadyWorks comes with numerous reports for a variety of use cases (e.g. Windows, data center, O365). Example reports include Migration Readiness, Application Dependencies, Application Package Status, and Wave Progress.

Can I create my own reports?

ReadyWorks reports are developed and maintained by ReadyWorks support. We typically work with our customers to create reports based on their specific requirements.

What is the timeframe for the creation of a report?

New ReadyWorks reports are typically created in a couple of days depending on the complexity of the requirements.

What self-service capabilities does ReadyWorks provide?

The ReadyWorks self-service portal provides the project team the ability to send users or department heads access to the portal where they can verify user properties, assigned computers, installed software, and schedule their migration window in advance of deployment. Self-service deployment is also available when ReadyWorks is integrated with a deployment platform such as SCCM or 1E WSS.


Workflow

Can I assign a task to another user or department? Workflow tasks can be assigned to ReadyWorks users for completion. ReadyWorks users assigned a task receive an email notification.
Can waves and tasks be uploaded? The ReadyWorks Workflow Import module provides the capability to import new waves and tasks.
Can I update waves and tasks in bulk? The ReadyWorks Workflow Import module can also update existing waves and task in bulk.

Assets & Lists

How do you use the filter functionalities? Many data columns provide a drop down to filter the list of assets or list items. Filter drop downs provide an undefined option to view missing data. A clear filter option is available to reset to the default view.
How do I get data out of ReadyWorks? ReadyWorks provides the ability to export data from tables and reports to a CSV file.
Can I select which columns to view or export? Column visibility can be modified on tables and reports to change which columns are viewable through the UI or when exported to CSV.

Administration

What types of user roles does ReadyWorks provide? ReadyWorks user roles include: Administrators who can define assets, import data, create users, and monitor the system; Regular Users who will create and run the project workflow in ReadyWorks; Workflow Users who can view project data and update assigned tasks; and Read Only Users who can view project data and reports.
Is there a function that reports user activities in ReadyWorks? ReadyWorks records all user activity including additions, updates, deletes, and links to the Event Log. Administrators can view all user activity.

Communications & Mobility

Can ReadyWorks send automated email communications? ReadyWorks can manage and send T minus/zero/plus communications for a transformation project. Configurable templates are available for user communications and self-service.
Can users receive an email informing them which applications they will receive during a migration? The self-service portal provides details to end users on what machine(s) they are associated with and what applications will be installed on each machine.
Can you view ReadyWorks on a mobile device? Yes, ReadyWorks has a bootstrapped framework that supports an adaptive webpage designed to fit any screen size. The user experience is more like an App rather than a webpage rendering on a mobile device.

Installation

What browsers does ReadyWorks support? By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Google Chrome, Firefox, Safari, and Internet Explorer 7 or newer.By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Google Chrome, Firefox, Safari, and Internet Explorer 7 or newer.
Does ReadyWorks need to be installed on-premises or in the cloud? ReadyWorks can be installed on-premises inside your network or can be hosted in a public or private cloud. We can host in our cloud as part of a SaaS (Software-as-a-Service) offering. This decision is typically driven by many factors, such as security requirements to keep data in-house, or infrastructure considerations.
What infrastructure is required for an on-premises ReadyWorks installation? As with most web applications, a web server and database server are required to host ReadyWorks.

Smaller instances can run the web and database server roles on the same virtual server with a minimum of 16GB of memory, 4 cores and 300GB of disk space.

For larger instances, it is recommended to run the web and database roles on separate virtual servers, and increase the amount of memory and cores.

Detailed installation requirements can be found in the Getting Started section.
What data sources can ReadyWorks import from? ReadyWorks imports data from Active Directory, your systems management platform, your configuration management database or HR database (e.g. PeopleSoft), or any system with an exposed API or the capability to export data to a CSV file.
How can ReadyWorks assist with application management? ReadyWorks extracts an inventory of installed application from your systems management platform ongoing throughout the project. This process organizes and cleanses application data of any security updates, service packs, or drivers, and provides a complete list of applications currently deployed across the estate. Additional filters can be added to further filter the application inventory. From there, the project team can manage applications through their lifecycle, and rationalize groups of application versions or similar products to a single deployed version (e.g. multiple versions of Adobe Reader) while working toward the target operating model.
Can ReadyWorks automate deployment? ReadyWorks integrates with deployment platforms (e.g. SCCM, 1E WSS) to automate deployment as part of the defined workflow process. ReadyWorks can also initiate automation scripts through the workflow module to automate any or all steps in the deployment process.
What are the release cycles for ReadyWorks and how often is it updated? ReadyWorks has a continuous release cycle with updates available monthly.

Cost & Licensing

How is ReadyWorks licensed? ReadyWorks is available in various subscription licensing models which can accommodate all enterprises. ReadyWorks is priced by the number of primary assets managed.

Existing Customers: Contact your account/sales representative.

New customers: Contact our Sales department for more information.
What does ReadyWorks cost? The cost of ReadyWorks differs depending on the type of license, size of your organization, and the scope of your project. All ReadyWorks licenses come with consulting services to tailor our software to your specific project requirements and ensure a successful deployment. Ask your sales representative for more detailed pricing.

General

What kind of application is ReadyWorks? ReadyWorks is a web-based application that is accessed from an Internet browser. By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Chrome, FireFox, Safari, Internet Explorer, and Opera.
Where can ReadyWorks be hosted? ReadyWorks can be installed on-premises inside of your network or Eden can host the ReadyWorks instance as part of a SaaS (Software-as-a-Service) offering. This decision is typically driven by many factors, such as security requirements to keep data in-house, and/or infrastructure considerations.
What is required to install ReadyWorks on-premises? As with most web applications, a web and database server will be required to host ReadyWorks onsite. For additional information about the on-premises environment, please visit the Getting Started section.
Does ReadyWorks support Single Sign-On (SSO)? ReadyWorks supports Single Sign-On (SSO) with Active Directory or other Identify Provides so your users won't have to keep track of multiple credentials.
How quickly can I start using ReadyWorks?

The ReadyWorks framework elements consist of asset definition, data import, reporting and workflow, and can take 1-2 weeks to implement.

Once your ReadyWorks instance is up and running, the first step to getting maximum benefits is to setup and configure the project framework. A project framework typically consists of the following elements and can take 1-2 weeks to implement:

  • Asset Definition (1-3 days)
    • Define a list of assets and their properties that you want to manage
  • Data Import (1-2 days)
    • Import the asset data and relationships
  • Reporting (2-3 days)
    • Dashboard - Define and customize dashboard charts
    • Asset - Define and customize asset reports
  • Workflows (1-3 days)
    • Define and customize Workflow templates
Can we keep using ReadyWorks after the project? Many of our customers deploy ReadyWorks for a specific use case, but quickly find other uses for the platform after realizing its power and flexibility. In addition, the dataset collected and managed over the course of the project is the most accurate it will ever be and customers do not want to start over from scratch on the next project.
What other options or tools are available besides ReadyWorks? In the past, these types of projects were typically run out of spreadsheets. ReadyWorks is a powerful and flexible platform that aggregates migration information into a single management platform making all other available options obsolete.