CUSTOMER OVERVIEW:
Client: Leading European bank
Revenue: $1.5B annually
Industry: Financial Services
Employees: 4,000
Solution: Windows Update, IT Asset Lifecycle Management
Challenge: A leading European Bank wanted to streamline IT asset lifecycle management (ITALM), including windows updates and patching of 4,500 end-user devices, to maintain security and regulatory compliance.
Solution: The bank selected ReadyWorks because of its automated approach to OS updates and ITALM, resulting in:
- Annual savings of 3,100+ hours and $478,000.
- Reduced asset lifecycle costs by 40%.
- Mitigation of risks, security vulnerabilities, and potential cost of non-compliance.
- Enhanced end user experience through evergreen asset refresh.
- Access to automatically updated reports for audit trails.
“Our current staff, without Readyworks, might take 3 years to distribute the necessary OS patches. With ReadyWorks, it took the same team 3 weeks to pilot the automated patches, and they now have the capacity to do it at quickly and with far less effort.”
ReadyWorks enabled this through:
- System Integration: ReadyWorks created bi-directional connectors to the bank’s existing data sources, to automate data discovery and data cleanup and presented it over a central super dashboard view.
- Data Intelligence: With access to clean, accurate correlated data, the team could clearly identify devices impacted by OS updates and patches as well as those near end of life (EoL) for asset refresh and disposition. They could rank applications to streamline testing and make faster, better-informed decisions about how devices were managed across the lifecycle.
- Orchestration & Automation: As well as benefiting from automated data discovery, data clean up, and user polling when additional information was required, the team could access customizable templates to build automated workflows, and define triggers based on dates, events, and system data/readiness to automate programs including:
- Windows OS updates and patching: Automated patching and updates were triggered when readiness criteria was met, eliminating manual processes and spreadsheet juggling.
- Asset Lifecycle Management (including asset refresh and IT asset disposition): This is seamlessly integrated into the Windows update process. A project coordinator can quickly determine the appropriate workflows required for devices, e.g. OS update, patch required, or EoL reached and use this decision to trigger subsequent automated workflows, including user polling, scheduling and communications, deployment rings, ticketing, asset disposition (dispose, recycle, return for lease or place on legal hold), reporting and more.
- Onboarding/Offboarding: User scheduling and polling automated to cut the time teams spent aligning and organizing onboarding workshops.
Project Coordinators can pull reports at any time to show a full audit trail for any program.
“With ReadyWorks the bank can now automate Windows and asset lifecycle management, increasing our resource capacity to focus on other IT programs.”
