IT Service Delivery 2.0: Rise of the Digital Platform Conductor

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IT Service Delivery 2.0: Rise of the Digital Platform Conductor

As enterprise digital transformation projects continue apace around the globe, a recent study found that IT teams are now tackling a growing backlog of requests. The pandemic showed companies that they need to quickly adapt to changing demands, to keep on top of digital workplace trends and to remain competitive. As a result, more may start to outsource digitalization initiatives to rapidly achieve their goals. In fact, Gartner recently predicted spending on global IT services will grow 8.6% in 2022, compared to previous year levels, to reach nearly US$1.3 trillion.

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