IT Service Delivery 2.0: Rise of the Digital Platform Conductor

Published on December 2, 2021 by

Paul Deur

As enterprise digital transformation projects continue apace around the globe, a recent study found that IT teams are now tackling a growing backlog of requests. The pandemic showed companies that they need to quickly adapt to changing demands, to keep on top of digital workplace trends and to remain competitive. As a result, more may start to outsource digitalization initiatives to rapidly achieve their goals. In fact, Gartner recently predicted spending on global IT services will grow 8.6% in 2022, compared to previous year levels, to reach nearly US$1.3 trillion.

To meet this increasing need for ‘rapid time-to-value solutions’ Gartner suggests service providers incorporate an asset-based solution. If you are looking to augment your IT service offer you could consider adopting a digital platform conductor (DPC).

What is a Digital Platform Conductor?

A digital platform conductor bridges the gap created by disparate enterprise IT infrastructure management tools, CMDB’s, ITSM’s, Access Management Systems, HR records and other repositories by:

  • Quickly connecting to and orchestrating those tools across the entire IT estate – on premises and in the private and public cloud.
  • Analyzing the environment and intelligently defining the rules for change using that data.
  • Leveraging AI, machine learning and intelligent automation, to implement changes, orchestrating tools and automating workflows across every stage of a project.

Ways a Digital Platform Conductor will help

Using a digital platform conductor as an integrated part of your service offering, you can:

  • Differentiate Your Offer: With a holistic view of your customer’s estate and all dependencies you can leverage that data to provide accurate pricing justify the scope of work during pre-sales.
  • Remove Risk: Clearly see areas of risk so you can remove them before rolling out change, ensuring your customers' business and end users aren’t disrupted.
  • Increase your margins: Meet the growing expectation for automation in service delivery and reduce costs.
  • Encourage customer stickiness: Run more successful programs by removing risk and introducing greater predictability into customer projects to enhance customer service.

When to use a Digital Platform Conductor

You can implement a DPC to manage any IT transformation program, including:

As more companies turn to to allow them to meet the needs of employee and customer end users, wherever they are, the number of IT digital transformation programs will continue to rise. By integrating a digital platform conductor into your service offering you’ll be able to adopt a repeatable process that allows you to quickly gain a competitive advantage, increase profit margins, and maximize your share of wallet..

Book a demo with ReadyWorks to see how a digital platform conductor will help augment your service delivery.