To meet this increasing need for ‘rapid time-to-value solutions’ Gartner suggests service providers incorporate an asset-based solution. If you are looking to augment your IT service offer you could consider adopting a digital platform conductor (DPC).
What is a Digital Platform Conductor?
A digital platform conductor bridges the gap created by disparate enterprise IT infrastructure management tools, CMDB’s, ITSM’s, Access Management Systems, HR records and other repositories by:
- Quickly connecting to and orchestrating those tools across the entire IT estate – on premises and in the private and public cloud.
- Analyzing the environment and intelligently defining the rules for change using that data.
- Leveraging AI, machine learning and intelligent automation, to implement changes, orchestrating tools and automating workflows across every stage of a project.
Ways a Digital Platform Conductor will help
Using a digital platform conductor as an integrated part of your service offering, you can:
- Differentiate Your Offer: With a holistic view of your customer’s estate and all dependencies you can leverage that data to provide accurate pricing justify the scope of work during pre-sales.
- Remove Risk: Clearly see areas of risk so you can remove them before rolling out change, ensuring your customers' business and end users aren’t disrupted.
- Increase your margins: Meet the growing expectation for automation in service delivery and reduce costs.
- Encourage customer stickiness: Run more successful programs by removing risk and introducing greater predictability into customer projects to enhance customer service.