Troubleshooting and maintenance issues consumes too much IT time. Manual data correlation and processes result in poor resolution times, lower productivity, and financial impacts to the business.
Finding the root cause of device, application, or network issues can be a bit like finding a needle in a haystack. IT spends countless hours correlating data from event logs from multiple, disparate systems to identify the problem. The longer this takes, the higher the impact on the business – lost productivity due to system downtime, potential loss of revenue, and missed opportunities to tackle strategic initiatives like digital transformation.
Once the problem is identified, corrective action involves managing workflows between people and systems. Many of these workflows involve the same repetitive steps.
ReadyWorks integrates all your IT and business systems to give you highly accurate, real-time data. It then uses this data to orchestrate processes, including those required for resolving
device, application, and network issues.
Aggregate event logs from multiple systems to identify the root cause of issues.
Identify connected devices that are not operating within normal parameters.
Trigger workflows to address abnormal device or network conditions.
Create workflow templates for common solutions that resolve common issues.
Automatically open and escalate service tickets.
Trigger automated communications to owners and stakeholders to provide ticket status.
Use a configurable self-service portal for end users to confirm information (e.g., location) and schedule service.
Automatically notify third-party vendors when support is required.
Log all activities in one central place.
ReadyWorks Troubleshooting Conductor contain all the integrations, analytics, tools, & workflows required to orchestrate IT asset lifecycle management processes:
Bi-directional connectors to systems that store data essential to ESG reporting: monitoring tools, configuration platforms, ERPs, DEX systems, operational systems, ITSMs, utility monitoring, vendor systems, and IoT platforms. (10 connectors included in standard subscription.)
Data analysis and normalization.
Configurable data portals to collect additional information. (e.g., user attests they understand and follow ESG policies, vendor reporting for environmentally sound e-waste practices, etc.)
Carbon emission analytics workflow.
Configurable dashboards and reports showing key performance indicators (KPIs).
Guided implementation followed by ongoing support and training.
Detect and resolve issues before they are reported. Improve attainment of SLA commitments.
Maintain up-to-date audit trails showing all activities associated with issue identification and resolution.
By automating data aggregation and analysis along with many of the processes associated with troubleshooting, personnel can now allocate more time to strategic initiatives.
Faster troubleshooting reduces business disruption caused by poor performing or non-working systems.