CUSTOMER OVERVIEW:
Client: Global Financial Services Firm
Industry: Financial Services
Solution: Multi-Vendor Storage Observability
The Challenge:
A leading global financial services company struggled to manage a complex, multi-vendor storage environment spanning file, block, object, and backup systems across staging, production, and DR environments.
The IT team was overwhelmed by:
- 5,000+ daily alerts across 3,000+ storage connections.
- Manual logins to 20+ vendor platforms to monitor capacity.
- Missed issues and outages caused by reactive processes.
- Inflexible vendor tools that alerted too late (e.g., at 90% capacity.)
This led to application outages, compliance risks, and wasted resources.
“With the pure volume of notifications daily, I had no time to do anything else. Something needed to change.”
— Senior Storage Administrator
The Solution:
The company deployed ReadyWorks to centralize, automate, and streamline storage observability.
Unified Dashboard & Alert Management
ReadyWorks integrated with all storage systems, normalized data, and filtered noise, reducing alerts to only critical, actionable events.
Proactive Capacity Monitoring
Custom thresholds enabled early warning for storage usage, helping prevent outages before they happened.
ServiceNow Integration
Critical alerts now trigger automated ticketing, eliminating manual processes and improving mean time to resolution.
The Results:
- Reduced alert volume from 5,000+ to actionable items only
- Eliminated daily manual checks across 20+ systems
- Prevented outages through early detection and proactive remediation
- Improved staff productivity and quality of life
- Lowered operational risk and costs with automation
“We’ve gone from managing alerts to managing outcomes. ReadyWorks has been a game-changer.”
— Senior Director, Infrastructure Operations
