ReadyWorks automates IT asset management processes to help ensure a positive end-user experience from onboarding to monitoring device performance, from asset upgrades/replacements to offboarding. Processes include identifying resource requirements, collecting approvals, creating accounts and emails, granting & revoking access, provisioning/reclaiming physical assets, maintaining audit trails, and reporting on the process.
ReadyWorks also integrates with all IT systems to identify the root cause of a digital experience problem, open and close support tickets, orchestrate resolution workflows, identify other systems that may require similar corrective issues, and log results.
