We predict that most enterprises will outsource this entire effort – and that represents a great recurring revenue opportunity for IT Service Providers. The challenge will be maintaining margins while reducing the cost of service delivery. The answer to that challenge is, of course, automation.
Traditionally Windows 10 updates involve a high proportion of manual tasks, making projects labor-, time- and cost-intensive:
To protect revenues and drive margin, adopt a repeatable, automated process that reduces the time, cost, and risk of these upgrades.
By using automation to manage repetitive tasks at each stage of a Windows 10 Servicing project your teams can do more with less effort, allowing you to:
Automating tasks and task assignment – for people and systems – across projects will allow you to optimize resources and capitalize on more opportunities as you reduce the cost of service delivery.
Automation is taking on a greater significance for many IT Service Providers and a growing number of customers expect it to be integrated in your IT services going forward. In a survey of CIOs and IT leaders, Statista reported that "71% expect automation to take on a larger role in service delivery," with managed services and outsourcing also high on their list of priorities.
ReadyWorks is a command and control platform that connects and orchestrates all your customers’ platforms, databases and systems. 50% of tasks traditionally associated with Windows 10 servicing are automated to drive speed and accuracy into projects and allow you to compete for, and win, more business.
Create more accurate proposals and improve win rates: The ability to connect to all systems, tools, databases, directories, and platforms - whatever technology the customer uses - will give your teams a more holistic view of projects. They’ll be able to analyze a prospect’s environment in days rather than weeks, shortening the pre-sales cycle and making bids more credible.
Deliver programs more than 30% faster and with fewer errors to delight customers and encourage repeat business: Automated, real-time data collection ensures your team always works with the most relevant and accurate data, minimizing delays caused by inaccurate or missing project information and reducing risk. Automation and intelligent analysis enable greater planning success.
Reduce service delivery costs by more than 40%: Automate system, task, and team workflows across projects. Implement automated mitigation plans to reduce the time and effort teams spend on locating and correcting issues and keep Windows 10 updates on track to delight and retain customers.
Enhance customer satisfaction with project transparency and agility: Improve project transparency by sharing customized reports with customers so they can see real-time project progress.
ReadyWorks allows you to leverage pre-built templates to deliver a consistently high customer experience and build a sustainable revenue stream around Windows 10 servicing that you can extend to even more projects, including endpoint lifecycle management, O365 migrations, data center transformations, and cloud migrations. Schedule a demo to see how.