CUSTOMER OVERVIEW:
Client: Fortune 100 Financial Services Firm
Revenue: $43 Billion
Industry: Financial Services
Employees: 90,000
Solution: Windows Lifecycle Management
Challenge: With 90,000 endpoints, a third of which are replaced each year, any Windows update will be challenging, risky and time consuming. The introduction of Windows-as-a-Service added new pressures for one Fortune 100 financial services company. They were out of compliance, with respect to security updates and delivering a poor end user experience. They wanted to move away from the mountains of spreadsheets and keep up with the demands of application testing, hardware replacement and user upgrade scheduling.
"Our approach to Windows lifecycle management was extremely labor intensive, prone to risk, and frustrating for end users."
The team evaluated API quality, single-sign-on support, and ability to integrate with varied internal and external systems of record.
Solution: ReadyWorks was selected because the team “could see how this would drastically improve their day-to-day experience.” They proved the solution could easily scale and were pleased with the onboarding process, which helped them to analyze and document existing workflows so they could be prepared for automation.
Through a series of workshops, the current process was analyzed and documented, and the ReadyWorks customer team made recommendations based upon best practices and experience.
Using ReadyWorks the firm was able to:
- Realize $1.3M labor cost savings (60% cost reduction)
- Upgrade 100,000 machines in 90 days (1 technician could update 2,000 machines in one day)
- Cut time and resource requirements from 16 months with 12 technicians to 3 months with 2 technicians.
- Improve the end user experience.
ReadyWorks enabled this through:
- System Integration: ReadyWorks connected with the customer’s existing tools and systems.
- Data Intelligence: With a clear real-time view of the endpoint estate, teams could identify systems ready for upgrade/replacement, and pull reports and share with stakeholders at any time. Finance, security, compliance and other stakeholder teams could access and review lifecycle status of all assets.
- Orchestration & Automation: ReadyWorks served as the central command and control platform for coordinating and automating user communications, scheduling users (using self scheduling), populating ServiceNow queues, and adding machines to SCCM collections.
"ReadyWorks saved us over 13,000 labor hours per year, reduced security risks, improved the end user experience, and consolidated reporting and analysis in one system."
