The new interface for Windows 11 is bound to trigger a flood of support requests. Here’s some tips on how to avoid that.
There are a few differences between the old and new OS:
In a company with thousands – or tens of thousands – of employees, upgrading to Windows 11 is bound to trigger a flood of support requests as multiple users ask how they can move the start menu back to where it was.
So, how can you streamline the process and ensure your end users are prepared for change when you’re ready to roll out? Here are a few steps that may come in handy.
Record a short video and/or write up a Q&A with useful links and tips for your end users, explaining the differences between the old and new OS, how to maximize use of the new features, and how to rollback (if possible) features that they would prefer to see they were. If there are some features or group policies that you want to enforce for your organization or teams, then here is a good place to explain why, ensuring end users are familiar with everything before the upgrade occurs.
Distribute your video and Q&As to your end users asking them to confirm they’ve watched/read and understood the new Windows interface.
Hint: Using the ReadyWorks self-service portal, you can automate validations. When users mark the video as completed it will automatically update their readiness status.
Your VIPs and other leaders may need a little more love so you should plan to walk through updates, scheduling appointments with them and/or their support teams before rolling out the OS to their machines.
Once all readiness criteria have been met – training, hardware, and application testing – you’ll be able to migrate users to the new OS. You’ll certainly notch up some points with the helpdesk as you reduce their workload/number of calls they receive and you’ll also better prepare your users and enhance the experience when they begin using Windows 11.
Using ReadyWorks for your Windows 11 upgrade and subsequent Windows servicing programs you can automate workflows including user data attestation, scheduling, and rollouts.
ReadyWorks is a digital platform conductor which connects to and orchestrates all your infrastructure management tools, allowing you to reduce the risk and cost of all your IT transformation programs. Using ReadyWorks for your Window 11 migration you’ll be able to:
Check out our Windows 11 upgrade walkthrough for some hints and tips to ease your pain here.
Book a demo with ReadyWorks to find out how you can reduce the effort and risk of upgrading your enterprise to Windows 11.