Microsoft is leading the modern management movement and wants this vision to become reality – using Intune to make updating your company’s endpoint ecosystem as simple as an iPhone update. And they may well do so – but industry analysts warn to prepare for this evolution to take at least 5-8 years.
In the interim, you still need to manage a Windows update every year.
Microsoft provides a lot of tools to get this done: Configuration Manager, InTune and Desktop Analytics being the big ones in the Modern Management suite. But those platforms alone aren’t going to replace the army of consultants you typically use to handle this.
Gaps in the Modern Management process
Think about how much time you spend on these activities:
- Finding out what applications you use: Inventories from Configuration Manager can’t be used out of the box – they’re too messy. ServiceNow – maybe? Is it up to date? How about all those web apps users signed up for?
- Working out what you need to test: Which applications are critical and require testing and which ones are you going to just pilot? Who makes that decision? Does the business know you’re not going to test their stuff before you rebuild their machines?
- Managing hardware refresh: Working out a plan, building, shipping, helping users set-up new machines and chasing down old equipment is a long process. And it just became even more of a logistical nightmare in the remote-working world brought to us by COVID.
- Scheduling: You have to get everyone to agree to the update before the OS goes EOL. Managing the schedules of hundreds or thousands of people is a full-time job during the rollout.
- Reporting: The morning calls. Tracking down status reports. The meetings. The pivot tables. The PowerPoint…
So how will you do all this, year on year, as you transition toward modern management? The answer is to automate the whole process.