Windows servicing is a process, not a project
Since Windows Servicing is an ongoing event, you can’t dedicate a large portion of your staff to the process or bring in outside assistance each year. You must build an automated process that considers every facet of the migration including data gathering, planning, deployment, and reporting.
The focus of your program should be a positive end user experience
Users are not going to like their systems rebooting at inconvenient times, applications breaking because they weren’t tested, or overbearing communications and warnings. Your program must be efficient but also risk averse.
You can’t test everything, but you do have to test some things
When it comes to testing it's all about the applications. Our experience, which is echoed by Microsoft literature, is that somewhere between 5% - 10% of applications are going to have issues in a given update. The key to automating a windows servicing process is to use upfront testing to make sure none of your critical applications fall into this category, and then use careful pilot planning to capture the other issues and minimize their organizational impact.
If it can be automated, it should be automated
This is where ReadyWorks can help streamline your program in terms of time, cost, and risk. Our platform automates every aspect of a Windows Servicing program regardless of which management platforms you are utilizing. ReadyWorks uses connectors to pull the information it needs from different systems and then automates deployments based upon rich sets of criteria:
- Upgrade users based upon their department or business unit.
- Utilize a different process for home-based employees, in-office employees, and VIPs.
- Coordinate hardware refresh alongside OS upgrade.
- Allow users to self-schedule themselves based upon your team's capacity.
- Automate communications to users, managers, and support teams.
- Automate application testing and certification.
- Automate reporting and escalations.
Our customers have used automation to reduce the cost of their Windows Servicing programs by 50% or greater while delivering a more successful program and a superior end user experience. We encourage you to schedule a demo with us to learn a little more about how ReadyWorks can help.