The ability to look across your entire IT environment and clearly understand which systems support which services will get you far in any IT project. But as Gartner recommends, companies shouldn’t only incorporate IT service dependency mapping (IT SDM) capabilities in their project toolkits but also leverage them for improvement programs, which rely on dependency data to enhance the way teams work. To gain the greatest benefit, Gartner suggests companies carefully assess the flexibility of tools as well as their ability to integrate with the existing environment.