As one of the vendors highlighted in a recent Gartner report on IT asset discovery tool selection, we spoke with one of our customers to get their perspective on how ReadyWorks integrated with their existing IT service management (ITSM) tools to create additional value.
To ensure they stay ahead of the game, one global financial services customer operates an innovation center where they continually evaluate the latest technology. The team is responsible for hosting and maintaining the assets other business units utilize to drive continuous innovation across the company.
The firm uses Jira to track details of project requests. End users log requests in Jira and enter information that include project summary, start and end dates, and the stakeholders and business units that are tied to that project. Using Jira, the innovation team maintains an excellent understanding of the ongoing projects within their environment. Their challenge was to figure out how to dynamically track the equipment used to support these projects back to the business unit that requested them so they could monitor usage and recover those assets when projects ended.
The team used a connector to match Jira project information with ReadyWorks asset information. This allowed them to allocate assets to a project request and understand, in real time, which equipment was being used by which team for which project. This resulted in positive changes to the way they worked:
The team also found they benefitted in terms of employee engagement.
“With greater data transparency there’s less of a need now to chase teams, so that those working on their own innovation projects don’t feel like we are closely auditing them, and we can have a better conversation around reclaiming assets.”
And the benefits won’t stop there. In the future the team would like to manage on-prem equipment in the same way that the public cloud is managed. “So, with your Azure subscription you are able to create a virtual project pack that allocates resources, including costs – and we want to be able to do that on-prem in the future leveraging the information we have gained using ReadyWorks.”
Interested in finding out how ReadyWorks can integrate with your existing ITSM tools to cut the time and effort of your projects and improvement programs? Schedule a demo.