DEX Response Workflow

A poor user experience can lead to low productivity, poor employee retention and all the costs associated. Many customers want to move from a reactive to proactive approach, but with so many facets in a complex environment it can feel like fighting a losing battle when managed manually.

ReadyWorks connects TO:

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ReadyWorks SOLVES:
  • By connecting to multiple systems and aggregating data, operators have a holistic view of the estate and all potential impacts on the user digital experience.
  • Operators can define acceptable levels of service through system data and use changes in that data to trigger alerts and automated resolution workflows, including automated communications to users to schedule patches, manage devices, and using their responses to trigger further actions, including ticket open and close, asset refresh, and more.
  • ReadyWorks dashboard provides actionable insights, allowing customers to identify patterns of issues and create and adapt workflows to manage new anomalies and implement continual improvements.
  • Solving user issues moves from reactive to proactive and users remain productive with a positive user experience.
  • Customers can access and share reports that show how their actions have contributed to a positive experience for end users.
 
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ReadyWorks has been recognized as ‘transformational’ in six Gartner Hype Cycles

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SYSTEM
INTEGRATION

Connecting to your systems and getting them to work in unison.

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DATA
INTELLIGENCE

Providing you with actionable insights into any program.

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ORCHESTRATION
AND AUTOMATION

Orchestrating complex programs and automating alerts and workflows.