First Citizens Bank streamlines system consolidation During M&A Activities

Challenge: Following a major acquisition, leading US bank, First Citizens Bank, wanted to minimize the cost and disruption of integrating 6,000 new endpoints and reconciling 2 separate systems in its IT environment.

"Static spreadsheets are difficult enough to manage and keep up to date for normal uses; they’re a nightmare to use for a use case this dynamic at this scale. The manual workload involved, and the timeline required, was more than we could afford do deal with."

Solution: Through ReadyWorks, First Citizens Bank could access a super dashboard from which the team could see the entire environment, identify the impact that real-time changes had on it, make faster decisions to eliminate redundant applications and replace and securely dispose of outdated hardware.

The bank benefitted from:

• 50% reduction in data discovery overhead.
• Reduced OPEX through application rationalization.
• Improved time-to-completion of the merger project.
• Reduced burden on IT teams.
• Minimized risk of migration and continued regulatory compliance.

ReadyWorks enabled this through:

• System Integration: ReadyWorks connected to First Citizen’s Bank’s existing systems, including governance information, and was configured to import data into a centralized super dashboard, in real time.
• Data Intelligence: Data was cleaned and correlated while updates made in source tools were reflected in the super dashboard in real-time. Teams, benefiting from full dependency mapping, could see how changes impacted on the existing environment to make more accurate decisions around timelines, migration implementations, and asset disposition, etc.
• Orchestration & Automation: Leveraging bi-directional connectors, updates were made in both the super dashboard and source tools, eliminating the need to manually update the CMDB and freeing the team to focus on more complex tasks.

"ReadyWorks didn’t just make the process easier, it made the planning and strategy for the merger possible. We were able to build a complete inventory of both brands, and even found assets we weren’t even aware of previously. "