Global Manufacturer Streamlines Deployment of 66,000 Devices through Automation

Challenge: 

A global manufacturing company needed to efficiently refresh 66,000 devices used by more than 55,000 end-users across multiple global campuses and clinics. Despite purchasing hardware, deployment was stalled due to misalignment between hardware procurement and field-service readiness, resulting in costly inventory sitting unused in stockrooms. Additionally, the organization required stringent data security compliance with GDPR regulations for all PII employee information handling. Secure data transmission was necessary with minimal audit logging, requiring only success confirmations. The solution needed to support both on-campus delivery and secure home address delivery when approved.

"We had already bought the hardware, but it was just sitting there not updated or deployed. Every day that passed was money wasted."

Solution: ReadyWorks was selected for its proven ability to integrate siloed IT systems and orchestrate large-scale initiatives across the entire Device Estate. The implementation team delivered streamlined processes focused on orchestrating data across any system with an API. ReadyWorks created an automated refresh process using workflows that synchronized end-users, hardware, and field staff, accelerating device delivery from stockrooms to users. The solution successfully integrated data silos, enhanced asset visibility, and ensured consistent reporting while maintaining strict security compliance.

Through this implementation, the company achieved operational efficiency, improved employee experience, and realized bottom-line savings. ReadyWorks delivered the project on time, under budget, and aligned with business operations, bringing best practices and industry expertise to drive actionable recommendations and workflow automation.

Using ReadyWorks the firm was able to:

• Rapidly eliminate a costly hardware backlog by aligning purchased devices directly with end-users at their chosen times and locations, including secure delivery to approved home addresses. This significantly accelerated the refresh process and provided accurate, full-lifecycle tracking of each device.
• Transform IT support by providing Walk-Up Kiosk IT staff with a consolidated view of complete device histories and recent service interactions from across all integrated IT systems, drastically improving the end-user experience.
• Deliver executive-level visibility into deployment progress, device utilization trends, and potential anomalies, enabling proactive management decisions.
• Enhance security and compliance by swiftly identifying and reporting unauthorized device swaps, ensuring precise asset tracking and improved chain-of-custody management.

ReadyWorks enabled this through:

• System Integration: Seamlessly integrated previously siloed critical IT systems, including ServiceNow (ITSM), asset management platforms, endpoint security tools, and Active Directory, to deliver synchronized, secure, and accurate data across the organization.
• Data Intelligence: Provided executive-level daily reporting to track device deployment progress, highlight discrepancies, and proactively identify security and logistical issues, resulting in faster, better-informed decisions.
• Orchestration & Automation: Automated previously manual processes for coordinating device refresh workflows, synchronizing end-users, hardware availability, and field-service readiness. This significantly reduced deployment delays, improved accuracy, and simplified IT operations across global campuses and clinics.

"ReadyWorks gave us clear visibility into what we had and what we needed to do, letting us finally clear out all that hardware backlog and get devices out the door."