Automate provisioning, communications, logistics, and reporting
Every team knows the value of automating technology. What is often missed is the value of automating all of the "non-technical" logistics as well. Once you have automated technical and non-technical program components you have an agile, scalable, reliable, and cost effective IT program. Here's just a few examples:
Scheduling (and rescheduling) hundreds or thousands of users and systems for a move or upgrade is a full-time, manual task. Through automation this work can be eliminated and users can self-schedule based upon their availability and your capacity.
The average IT program sends 8 - 12 communications to an end user. Use automation to send out communications based upon program milestones, important dates, or system triggers.
Elegant engineering solutions become even more effective when they are paired with program automation. Use technical integration to build schedules, send communications, on launch deployments.
Not every upgrade or migration goes smoothly. Use real time data and automation to know when something needs to be rolled back - then roll it back and let everyone know what happened without the need for any manual intervention,
Chasing down status and summarizing it in PowerPoint is often a full time PM job. Use automated data collection to have aggregated status reports created for you.
Work is often assigned based upon the readiness of a system for upgrade or replacement. Use data to identify ready systems and automatically assign them to your team.