Increased transparency, accountability, and ongoing process improvement to name a few.
Managing IT projects is all about collecting and understanding data. It is essential to know the status of tasks, systems, issues, and requests in real time so that the IT program can move forward as efficiently as possible.
Collecting data manually from different people and systems will always cause bottlenecks in an IT program. Manual collection results in reporting lag, typically requires manipulation in a spreadsheet, and consumes valuable time from important resources. Automate data collection up front and your team will save hundreds of hours of manual, repetitive process.
Manually analyzing data in spreadsheets is often unavoidable. But if you're performing the same analysis more than once it should be automated. This allows you to have an instant interpretation of your data and frees up time creating pivot tables, macros, and complex spreadsheets.
Managers, Engineers, Project Managers, and Executives each need different information. Once you've automated data collection and analysis the next best step is to let each stakeholder access the information quickly via dashboards customized for them.
Different teams need different information. Ensure that getting data in and out of your work management system is as easy as possible. Provide other teams easy access to APIs, export functionality, or data made available via your intranet or integrated single sign on.
Ensure you can report on your program by business, manager, department, geography, or whichever logical groupings exist in your organization. Make it easy to quickly update executives with accurate, timely information so they can step in to help when there is an inevitable bottleneck.
Some Project Managers spend half their days pulling together weekly status reports. Use a work management tool to create those reports for you instantly so you can either quickly export or, better yet, point your stakeholders directly to a dashboard.